Help

Short answers, written for somebody with a wet dog in one hand. If what you need is not here, ask us — a real person reads it.

Getting started

The first week, and getting your existing clients in.

Your first week The order to set things up in, so nothing blocks anything else.
Bringing your clients across Moving clients, pets, history and future bookings from another system.

Day to day

Booking, checking in, taking payment, sending report cards.

Booking an appointment Including several pets on one ticket, and what to do when a time is refused.
Moving or cancelling Dragging on the calendar, and whether the client gets told.
Sending a report card Photos and notes after a groom, and who can see them.

Messages and reminders

What goes out automatically, and why something did not send.

Your account

Staff, permissions, plan and billing.

Still stuck?

Tell us the client or pet involved, roughly when it happened, and what you expected instead. A screenshot of the screen you were on is worth more than a description of it.